🛡 Trust & Safety
Your safety is our top priority. At Hootie, we take strong measures to ensure a secure, reliable, and trusted environment for customers and service partners.
✅ Verified Partners
All service providers are verified through government ID checks, mobile OTP validation, and address verification before onboarding.
🧾 Background Screening
We conduct strict background verification to ensure no criminal history before allowing any professional on the platform.
🔐 Secure Payments
All transactions are protected with bank-grade encryption, Razorpay & Stripe certified payment gateways.
📍 Live Order Tracking
Customers can track booking status and service provider details in real-time for full transparency.
🎧 24/7 Support Monitoring
Our support team actively monitors jobs, disputes, refunds, and safety issues around the clock.
⭐ Ratings & Reviews
Two-way reviews ensure accountability. Consistently low-rated partners are removed from the platform.
👨👩👧 Customer Safety Guidelines
- Always check provider profile & reviews
- Share OTP only after service completion
- Use in-app chat for communication
- Never share banking or card details
🧑🔧 Partner Safety Guidelines
- Carry valid ID during service
- Follow professional conduct always
- Accept jobs only via app
- Report any unsafe behavior immediately
🚨 Report a Safety Concern
If you experience any unsafe behavior, fraud, harassment, or misconduct, report it immediately.
Report Now