Overview

On My Way is a service marketplace platform that connects customers with independent service providers ("Taskers"). Payments made through the platform are subject to the following refund and cancellation terms.

Service Cancellations

• Customers may cancel a service before it is accepted by a Tasker for a full refund.
• If a Tasker cancels the service or fails to arrive, customers are eligible for a full refund.
• Once a service has started, cancellations may not be eligible for a full refund.

Refund Eligibility

• Refunds are applicable in cases of non-performance, service failure, or verified disputes.
• Platform service fees may be non-refundable once the service has commenced.
• Refund decisions are made after reviewing service details and communication logs.

Refund Processing

Approved refunds are processed to the original payment method within 5–7 business days, depending on the payment provider and bank.

Dispute Resolution

Any disputes must be reported within 24 hours of service completion. Our support team will review and resolve disputes fairly.

Contact Information

📧 Email: imiomwmet@gmail.com
🌐 Website: https://gohootie.com